Proven Solutions to Client Engagement Challenges
Project delivery can be rollercoaster. An inconsistent experience, full of ups and downs. Success for one client, then frustration for the next. All levels of the team fighting delivery fires.
I’m Harry Bailey, and that’s where I specialise. I solve context-specific service delivery challenges, and I improve project success rates.
I work with delivery teams and leaders to surface and resolve fundamental challenges derailing client projects. From estimation to limiting re-work.
I wouldn’t hesitate to recommend Harry to agency teams looking to build team cohesion, improve productivity and develop a commercial mindset throughout a team.
— Tom Parson, Huddle Digital
Harry’s approach allows agency owners and teams, deep in the trenches of day-to-day project work, to step out for a much-needed bird’s-eye view.
– Frank Staiger
Let’s discuss your experience… Send me an email ( hello@harrybailey.com ) or Find me on LinkedIn.
Some of the ways I support agencies:
1. Delivery Approach Review
This is a great way for agencies to understand their situation, consider the priorities and take away specific actionable insights. Immediate opportunities for improvement.
I focus my two decades of agency experience across your current project delivery approach. We discuss weaknesses, surface risks and define actionable insights.
Two hours with up to 8 of your team. Works best in person and when attended by different areas and levels of the business, including the delivery team.
We discuss your challenges and frustrations. I share my experiences and knowledge. Together, we gain clarity and define actions that lead to more successful project delivery, and an improved client experience.
Take action now. Learn more about my Delivery Approach Review.
Ready? Send me an email ( hello@harrybailey.com ) or Find me on LinkedIn
2. Coaching Individual PMs and Delivery Managers
Working closely with an individual responsible for your delivery approach, whether Product Manager, Project Manager or Delivery Manager. I spend regular time discussing the current situation and where improvements would be most valuable.
Working together to define and implement better way of working which result in projects running more smoothly and clients responding more positively.
Often both running delivery and defining improvements to the approach can seem unachievable in a fast moving, high-pressure environment. That’s where I come in. Understanding the context then supporting incremental change to solve the trickiest problems.
Get started supporting your key staff members. Send me an email ( hello@harrybailey.com ) or Find me on LinkedIn.
3. Agency Strategy Retainer
Running a successful agency and delivering client projects is challenging. Our consulting engagement will give you access to the strategic and tactical sounding board you need, when you need it.
That means unlimited direct contact with me for the length of our engagement. A 30-day rolling agreement.
Remote or in-person coaching discussions. Plus workshops and project-success support for your team.
Inclusive of travel and other expenses.
Share the load, get input on your agency’s strategy. Send me an email ( hello@harrybailey.com ) or Find me on LinkedIn.
3. Context-Aware Delivery Approach Coaching
Context first, Agile second. No two agencies are the same. My Agile Coaching engagements start by understanding:
- Your business & people
- Current approach & Agile maturity
- Priorities for improvement
Whether you call it:
- Client Engagement
- Delivery Approach
- Project Playbook
- Delivery Model
- Service Delivery
- Delivery Framework
I get to know you and confirm where is best to focus. Next we define and agree a plan (sometimes using an Agile Framework like Scrum). The plan might involve me a little or a lot, depending on what’s required.
Then we get to work.
Get support for your agile team – Send me an email ( hello@harrybailey.com ) or Find me on LinkedIn.
Latest Articles:
The Compound Effect of Starting Projects Well
“Let’s just get started. We’ll work it out as we go. Who needs a plan anyway? We’re Agile!” We knew some stuff. We certainly had enough excitement. The roadmap would become clearer as we did the work and made progress. Or at least that was what we assumed. But 20 years ago I was still…
Why Agencies Can’t Quit Their Really Bad Estimates
If estimating things is so hard, why don’t agencies just stop doing it?
But… can we deliver it?
It can be tempting to rush through the early stages of a client relationship. Promising the world to build trust and worrying about how to deliver on those promises later.
Agile Principles & Your Agency: How to Live and Love Them
Agencies can implement much of what it means to be Agile, without being a slave to an off-the-shelf implementation of an existing Agile Frameworks.
Overcoming Agency Hurdles: How to Embrace Automation
There’s a massive opportunity for agencies to remove the need for ‘human input’, allowing your people to focus on work which returns more value for clients.
Win at Client Communication Using The CRAFT Model
A simple communication approach that works with your clients.