De-Risking Delivery for Busy Agencies

Solid tactics for achieving consistent project success, within days, not months

Agency project delivery is a rollercoaster. An often inconsistent experience, full of ups and downs. Success with one client, and frustration with the next. All levels of the team called upon to fight delivery fires.

I’m Harry Bailey. I fix agency’s delivery challenges and help busy agencies like yours de-risk client projects. Backed by two decades of agency project experience (plus agile certification), I focus on practical, context-specific solutions—not just theory—to improve your delivery success rate.

I work with delivery teams and agency leaders to surface, confirm, and resolve, fundamental challenges which derail client projects.

Want to know how I can help you? Let’s have a chat. Get in touch

Really impressed with the work Harry did for our team this year. He is able to switch between the strategic and the tactical effortlessly, showing a willingness to tackle problems, craft solutions and reflect on the procedural, cultural and operational impact of decisions and activities.

– Hilary Stephenson, MD @ Nexer Digital

Recognise these challenges?

  • Client Alignment – creating and maintaining it
  • Contract / SOW Format – without documenting every nut and bold
  • Estimations – when nothing is fixed except the deadline
  • Delivery Approach Consistency – when clients and projects are all different
  • Scope Creep – how to limit it, and manage it
  • Project Overruns – when the end is rarely the end
  • Rework – quality and expectations
  • Agency Agile – how to respond to change and focus on value

While every agency is different, I bring a set of tools and strategies that can be adapted to support your situation.

How it works

Step One is a call or a coffee. I find out about you and your team. You find out more about my experience and how I help agencies like yours.

(If the situation is urgent, we skip straight to Step Three!)

Step Two is an insightful workshop. We get the relevant team together—ideally in person—and run through a series of exercises and activities which confirm what’s stopping consistent project delivery success, and harming your bottom line. I facilitate, ask questions, help get the most out of our time. Then I write it all up into a report that offers it’s own value, including actionable insights, but also forms the foundations for Step Three.

Step Three is where the real magic happens.

We’ll stabilise any wobbling projects immediately.

  • Review scope, agreements, deadlines, risks
  • Agree what a good outcome looks like
  • Define a recovery plan for you to progress

Then move to mastering client alignment, a trusted delivery approach and an end to rework and overruns for all future work.

Consultancy and team coaching sessions which suit your team’s capacity and availability, and focus on specific insights and improvements. Scheduled time to focus on the challenges and opportunities of your project delivery approach.

Your team will regularly receive new tools and techniques to make use of, and when you feel in control again, I’ll step back and leave you to get on with delivering successful client projects.

What you’ll learn

Well for starters, I won’t just arrive and implement an Agile framework.

Once I understand your context, I share various effective tactics for the pivotal moments of your agency’s projects.

How to:

  • Onboard a client and understand what good looks like for them.
  • Define, estimate and agree an achievable project plan.
  • Build client alignment, and maintain it throughout a project—with tips for the initial stages.
  • Cater for new and existing / retained clients correctly.
  • Create strong project teams, even when each project brings together new team members.
  • Delight clients and end projects well.

And many other tried and tested techniques that level up your existing approach.

Need a faster fix? See how I’d handle your toughest delivery problem right now. Get in touch

I wouldn’t hesitate to recommend Harry to agency teams looking to build team cohesion, improve productivity and develop a commercial mindset throughout a team.

— Tom Parson, Co-Founder @ Huddle Digital

Harry’s approach allows agency owners and teams, deep in the trenches of day-to-day project work, to step out for a much-needed bird’s-eye view.

– Frank Staiger, Founder @ Via Studios

If you still have questions, let’s have a no-strings chat. Find me on LinkedIn or click below.Email me

About Harry Bailey

Harry Bailey has spent over two decades helping fix the problems that derail projects — from client struggles and team dynamics to messy ways of working.

Whether it’s client alignment, scope creep, overruns or rework, Harry helps figure out what’s really going on and how to move forward.

With deep experience of team coaching, leadership coaching, and agile ways of working — shaped by years inside agencies, not just advising from the sidelines — Harry knows what it takes to deliver client projects smoothly.

Watch my ‘Agile in Agencyland’ discussion with Jac Hughes of Everyday Agile

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Well that’s it, you’ve run out of things to read! Still have questions? I’d love to hear them. Let’s have a quick call, no strings attached. Find me on LinkedIn or Email me