Find the causes of overruns, rework, and delivery friction
A focused review that shows where delivery is breaking down, what is causing it, and what to fix first.
The Delivery System Health Check is for agencies where delivery feels inconsistent, stressful, or harder to control, and the root causes are not yet clear.
Discuss your delivery challenges
Signs your delivery system needs attention
Delivery problems in agencies rarely come from one obvious failure. They build up through small gaps in planning, handover, ownership, and day-to-day delivery until projects start slipping and teams end up firefighting.
You may recognise some of these signs:
- Projects regularly run late, even when the team is working hard
- Scope changes are common, but poorly controlled or agreed
- Delivery feels different from project to project, depending on who is involved
- PMs and delivery leads are stretched, reacting rather than leading
- Specialists are pulled across too many projects at once
- Plans exist, but do not reflect how work actually happens
- Status updates lack confidence and clarity
These are usually not people problems. They are signs that the delivery system itself needs attention.
What you get
You will leave with a clear view of how delivery really works in your agency, where the main points of strain are, and what to fix first without adding unnecessary process.
You will get:
- A clear view of how delivery currently works in practice
A shared understanding of where projects tend to slow down, break down, or create friction across planning, handover, and delivery. - Your top delivery issues, prioritised
The small number of issues that are causing most of the pain, based on real examples from your work. - Clear recommendations on what to fix first
Practical guidance on where to focus over the next few weeks, and what changes will make the biggest difference. - A short written summary
A concise insight report capturing findings, priorities, and suggested next steps.
This gives you a clear basis for improvement. You can then take the recommendations forward internally, or we can agree follow-on support if you want help putting the changes into practice.
Optional extras
If you want to go deeper, these can be added to the Health Check.
- Additional workshop or team session
Useful if delivery issues span multiple teams or disciplines. - Delivery artefact review
A deeper review of briefs, plans, status reports, estimates, and change control. - Prioritised action plan
A clearer, time bound plan covering the next 30 days, with suggested owners. - Extended written summary
A more detailed report you can share internally or with leadership.
You only add what is useful. We will agree scope and cost before anything is booked.
How the review works
The Health Check follows a simple cycle that fits how agencies actually deliver work.
- Learn
We look at how delivery really happens day to day, not how it is meant to work on paper. - Adapt
We identify where small changes to roles, habits, or expectations would remove friction and reduce risk. - Measure
We focus on what to pay attention to going forward, so improvements are visible and delivery does not slip back.
This keeps the review lightweight, focused, and grounded in real projects.
Price and next steps
The Health Check is designed to give agencies a clearer view of what is causing delivery strain and what to address first.
Delivery System Health Check
From £1,500
This includes:
- An initial call
- A focused review session
- Key team member follow up calls
- A written summary with recommendations
Optional add-ons are available if you want to go deeper. These are agreed in advance and priced separately.
Next step
Start with a short conversation about what is happening in your agency and whether the Health Check is the right place to begin.
No obligation. If this is not the right next step for your team, I’ll say so.
Testimonials
Harry’s approach allows agency owners and teams, deep in the trenches of day-to-day project work, to step out for a much-needed bird’s-eye view.
It’s helped me feel confident about delivering client projects consistently and with self-assurance. Highly recommended!
– Frank Staiger, Via Studio
I wouldn’t hesitate to recommend Harry to agency teams looking to build team cohesion, improve productivity and develop a commercial mindset throughout a team.
— Tom Parson, Huddle Digital
Questions about the Health Check
How long does the Health Check take?
From the initial call to the written summary, most Health Checks are completed within one to two weeks.
Who needs to be involved?
Usually the founder or owner, plus whoever is responsible for delivery day to day. If delivery spans multiple teams, we will agree who else needs to be involved.
What do you need from us?
Very little. We will talk through how delivery works today and look at a small number of real examples. No heavy prep required.
Is this a full delivery transformation?
No. This is a focused review designed to give clarity and direction. Implementation and deeper change sit outside the Health Check.
What happens after the Health Check?
You can take the recommendations forward internally, or we can agree follow-on support if it would be useful. There is no obligation to continue.
Can the Delivery System Health Check be done remotely?
Yes. Most Health Checks are run remotely. In person sessions can be discussed if helpful.
Is the Health Check suitable for smaller agencies?
Yes. It is especially useful for agencies where delivery strain is starting to affect clarity, confidence, or control, even if the team is still relatively small.
Ready to get clarity on delivery?
If delivery is becoming harder to control, start with a conversation about what is happening in your agency.
Discuss your delivery challenges
No obligation. If this isn’t the right next step for your team, I’ll say so.
What happens after the Health Check?
The Health Check gives you clarity and direction. If you want support putting changes into practice, there are a couple of simple options.
Option 1: Take it forward internally
Many agencies use the findings to make changes themselves. The recommendations are designed to be practical and actionable without involvement. Support is always an option later.
Option 2: Short implementation support
If you want help turning recommendations into real change, we can agree a short, focused block of support. This typically covers:
- setting up improved delivery habits
- clarifying roles and expectations
- tightening planning, status, and change control
- supporting delivery leads as they make changes
- Surfacing opportunities for automation and optimisation
This is usually scoped over a few weeks and priced separately, based on what you want to tackle first.
Option 3: Ongoing coaching and support
For agencies making broader changes, I offer ongoing delivery coaching and support. This helps embed improvements, shift ownership to your team, and avoid slipping back into old patterns.
There is no obligation to continue. We only discuss next steps if they are genuinely useful.