→ Tactical Delivery Habits → Align
The key roles defined as part of Tactical Delivery Habits may come under different names at your agency. What’s important for successful project delivery is that all these roles are catered for.
Delivery Team Member
Tasks related to delivery of a project. Planning. Building. Testing. Releases.
Classically: design, development, accessibility, copywriting, content, QA
Project Lead
Tasks related to maximising delivered value.
Classically: project manager, delivery manager, delivery lead
Approach Lead
Tasks related to ways of working.
Classically: Agile coach, Scrum Master, delivery coach
Client Project Contact
Tasks related to client communication about a project.
Classically: project manager
Client Account Contact
Tasks related to client communication about your relationship.
Classically: account manager
It’s encouraged for all delivery team members to play the client project contact role from time to time. In small teams that’s seen more often. In larger teams it’s common for some form of coordinator to take the lead.
Client account contact is often a different team. Sales, longer term planning and negotiation is quick to be shifted away from delivery teams as agencies grow.
Book a 25 minute intro call, or send me an email to discuss how the Tactical Delivery Habits Roles would support successful project delivery at your agency.